1. General Refund Policy
EcoSynergy Consulting provides professional consulting services, and refunds are generally not available once services have been rendered. However, exceptions may be made under specific conditions.

2. Eligibility for Refunds
A refund may be considered in the following situations:
The service was not delivered as agreed due to an error on our part.
A cancellation request was submitted at least 48 hours before the scheduled consultation.
Extenuating circumstances, such as technical issues preventing service delivery, subject to review.

3. Cancellation Policy
Clients may cancel their consultation services at least 48 hours in advance to avoid cancellation fees.
Cancellations made less than 48 hours before the scheduled appointment may be subject to a partial fee.

4. Rescheduling Policy
Clients can request to reschedule their consultation at least 48 hours in advance with no additional charge.
Last-minute rescheduling requests may incur additional administrative fees.

5. Refund Processing
If a refund is approved, it will be processed within 7-14 business days using the original payment method.
Refund amounts may be subject to administrative deductions where applicable.

6. Non-Refundable Situations
Refunds will not be issued in the following cases:
The service was provided as described, and no failure occurred on our part.
Failure to attend a scheduled consultation without prior notice.
Dissatisfaction with the consultation outcome based on subjective preference rather than a failure in service delivery.

7. How to Request a Refund
To request a refund or service cancellation, please contact us with the following details:
Your full name and contact details.
The date and nature of the service received.
A detailed explanation of the reason for your request.
📍 Address: 70-72 Verney Rd, London SE16 3DH, UK
📧 Email: [email protected]
📞 Phone: +44 20 7096 2350

8. Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Updates will be posted on this page with the new effective date.